Return & Exchange Policy
Returns are subject to Massage Chair MAX return policy. We have a 30-Day, Unconditional, Money-Back Guarantee for all new massage chairs purchased from massagechairmax.org.
Our 30-day return policy begins on the date your new chair ships out from our massage chair warehouse (not the delivery date!). We make returning your massage chair easy. There are no restocking fees or hidden charges; customers will only be responsible for a flat fee of $250, which would be the total cost if you wish to return your massage chair.
You are responsible for disassembling and packing up your massage chair into the original packing material (as well as any incurred costs). If your chair is not prepared for shipping the original packing material, we will still pick up and return ship the chair, but there will be an additional charge applied.
Return Policy Guidelines
Must be returned in its original boxes. If not an additional charge will be applied. The chair must return with no damages to qualify for the flat-free return.
Financing Fees are non-refundable. These range from 10%-15%.
The flat fee return policy only applies to products purchased at the advertised price which includes any on-site promos.
Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.
White-Glove delivery is a service and is therefore non-refundable. Refurbished and Open Box items are sold as-is and are not eligible for a return.
Like our return policy, customers have 30 days to exchange their massage chairs for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.