Return & Exchange Policy
We make returning your massage chair easy. There are no restocking fees or hidden charges; customers will only be responsible for a flat fee of $250, which would be the total cost if you wish to return your massage chair. There are no other fees if the chair is returned in its original packaging with all the items that came with the chair (remote, power cord, and accessories)
The customer is responsible for disassembling the chair and packing it back up in the original packaging. Once this is complete, we will have the chair picked up. If the chair is not returned in its original packaging, there will be an additional charge applied.
A Return Label is required in order to return a product. Please contact our customer support team at 1-800-610-9233, Monday through Sunday, 9 a.m. to 5 p.m., to obtain your Return Label . The Return Label must be paste on the outside of the returned product boxes.
- Flat Fee Return – $250
- No Restocking or Handling Fees
- No Box $250 Charge
Return Policy GuidelinesMust be returned in its original boxes. If not an additional charge will be applied.
Only orders in the contiguous US – It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
Chair must return with no damages to qualify for the flat free return.
Financing Fees are non-refundable. These range from 10%-15%.
Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.
To Prepare Returns
- Get your Return Label:
- Send us an email, stating that you have read our return policy to email@example.com
- You can also call us to expedite this process at (866) 909-6062
- Choose the shipping company of your choice for return or call us to get a designated shipping company.
- Call us back with the tracking number of the returning merchandise.
- Product/merchandise must be insured for the possibility of damage getting lost.
- Please call (866) 909-6062 and explain the situation and get your Return Label. If you send your return before contacting us without a Return Label, the return will be refused.
- Make sure to include all parts and data sent with the package.
- Tape box securely and mark with appropriate shipping address.